1. GENERAL

Our vision is that all those who choose to gamble are able to do so responsibly, and without harming themselves or others. To achieve this outcome:

• 1. The nature of betting-related harm, and its effects on individuals, children, families, friends and communities, is well understood.
• 2. There is a similarly good understanding of the personal and social determinants of betting-related harm.
• 3. Regulatory, educational, physical and social environments all encourage players’ to be responsible.
• 4. Reliable means exist to identify individuals who may be betting harmfully.
• 5. Ensuring that effective steps are taken to reduce or mitigate betting-related harm through well-developed and tested intervention and treatment strategies.
• 6. Good industry data are available about all forms of betting, freely shared with those with a legitimate interest, restricted only by reasonable constraints related to commercial confidentiality.
• 7. Effective information, advice and treatment are available within reasonable time frames to all those in need of help with their betting, and to their families, friends and others affected by their betting.
• 8. In addition to operators, a wide range of organizations and agencies in the public and private sectors accept their responsibility to use their expertise and resources to inhibit harmful betting or to mitigate its effects.
• 9. The issue of responsibility in betting is approached by all who have a stake in its availability and impact in a balanced, supportive and open-minded way, with positive engagement and mutual respect.
• 10. While innovation is welcomed, the precautionary principle applies to new products or developments that may cause harm disproportionate to any potential benefits. Such decisions require thorough stakeholder discussion and careful consideration of all consequences before changing policy or regulation.
• 11. Children and young persons are able to grow up in an environment where they are protected from betting-related harm.

We don’t claim that we have the capacity nor the expertise to mitigate this problem but we have the will and purpose to make responsible betting/gaming in Kenya reality.

We will endeavour to achieve with all effort by:

• Lobbying for the establishment of a Responsible Gaming Foundation with participation from all industry stakeholders. It will be financed by an agreed voluntary subscription from industry players. The stakeholders will be composed of sector leaders, regulatory officials, and members of the health sector. Its primary purpose will be continuously monitoring the industry’s efforts in responsible gaming, while providing overall policy guidance and establishing best practice standards. This will form the backbone of self-regulation that will see the sector move towards responsibility and accountability.


• Rallying industry players to participate in an annual responsible gaming conference where industry experts and specialists can share and impart their knowledge to all in attendance, raising awareness of pertinent issues and how to best mitigate problems that may arise.


• Engaging health sector partners from Europe who have long and immense experience in identifying and mitigating betting-related problems. Offering these opportunities for collaboration with Kenyan practitioners will build up human capital capacity to assist Kenya, to the benefit of the gaming industry as a whole.


• Having a 24-7-365 internal on-call counsellor at our disposal to both assess at-risk clients and offer the first line of help to those with a betting problem.


• Continuously train our staff on how to assess clients with potential betting-related problems and report to management for further action. We will also implement analytics on customer records and profiles in the casino to detect early warnings and tell-tale signs of problem gambling.

2. RESPONSIBLE BETTING POLICY

Gambling is a demerit good/service, and there is a need to ensure that consumers are made fully aware of this fact. We shall ensure that we provide information and support to both our staff and customers through regular training and by making relevant materials available within our gaming premises.

Our customers will be provided with the necessary information that would range from setting gambling budget per day or per week and even self -exclusion either permanently or for a period of time.

Our employees will also be provided with the necessary training to recognize people with a gambling problem and offer necessary advice and support.

Our intention is to provide entertainment and we promise to uphold this through responsible operation that cares for the customers through KYC.

3. PERSON'S VERIFICATION

Our system is designed to capture information detailing the person registering, specifically their age, ID numbers, and true date of birth, and we also request physical identification details to prove registration. All the details we request are to verify your identity for both your own and our protection. If you have any questions about our identity checks, please let us know.

4. PERSONAL RESPONSIBILITY

We always encourage all our customers to participate in the management of their gaming account and gaming habits. You can opt for a Temporary Suspension for a period you feel comfortable with, or simply go to your account to set limits on deposits, losses, bets, and time. These limits can be applied for a specific period, such as a day, a week, or a month.

For Permanent Self-Exclusion, the account is permanently closed and you will not be allowed to reopen it. To have these activities performed, all you need to do is write us an email stating the period you would like to be off gaming; your information will be verified, reviewed, and your request granted.

Once the requested period expires, we shall contact you to verify if you still need more time or wish to extend it. However, the account will not be reopened until you request otherwise.